Are you looking for a dedicated Virtual Assistant who can manage your property needs, keep your admin tasks organized, and communicate with professionalism and care?
I’m Jim—a self-motivated professional with a proven track record in property management, virtual assistance, and customer service.
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Portfolio: -----------
LinkedIn Profile: http://-----------/in/jim-pobEmail: -----------
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MY MISSION:
To streamline your business, lighten your workload, and make your operations smoother—so you can focus on what truly matters.
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I SPECIALIZE IN:
• PROPERTY MANAGEMENT – Managing long-term rentals, coordinating repairs, liaising with tenants, and ensuring everything runs seamlessly.
• VIRTUAL ASSISTANCE – Handling admin tasks, documentation, and project coordination with precision and professionalism.
• CUSTOMER SUPPORT/SERVICE – Providing top-notch service through email, chat, and phone support—building trust and ensuring satisfaction.
• GRAPHIC DESIGN AND BRANDING – Offering graphic design work to enhance your brand’s presence without overcomplicating things.
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CUSTOMER SERVICE ACCOUNTS I'VE WORKED ON:
• Airbnb (Resolutions 2 team): Mediated disputes and claims between guests and hosts, aligning with policies and ensuring fair outcomes through calls, emails, and chats.
• Flair Airlines: Assisted with flight bookings, itinerary changes, rebookings, refunds/compensations, and lost baggage, ensuring a smooth customer journey.
• JPMC Bank: Focused on claims management—helping customers file claims for fraud, duplicate charges, non-received items, ATM withdrawal issues, and more, while ensuring compliance and accurate records.
• Greenleaf: Verified members’ insurance and benefits, resolved claim issues, and guided healthcare providers through claims processes.
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SUPPORT ROLES I'VE DONE:
• Email and Chat Support – Clear, concise, and always professional.
• Phone Support – Confident handling of calls and resolving issues.
• Documentation & Tracking – Maintaining accurate records to boost efficiency.
• Problem Solving & Issue Resolution – Going above and beyond to find solutions.
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Why Choose Me?
• Adaptable – I thrive in dynamic environments and am always open to learning.
• Detail-Oriented – No small task is ever overlooked.
• Flexible & Easy to Work With – I adjust to your needs and work style seamlessly.
• Strong Communicator – Ensuring everything is clear, professional, and focused on results.
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Whether you’re looking for someone to handle your property management tasks, support your team, or provide exceptional customer service, I’m here to help.
Let’s talk about how I can support you—the success of your business is also my triumph. Together, we can make it happen!
Verified
