Customer support is more than answering tickets — it’s about protecting the user experience and the reputation of the platform.
I’m a Customer Support Specialist with 6+ years of experience supporting global customers across telecom, fintech, crypto, and digital platforms. I specialize in resolving complex cases, managing escalations, and ensuring that customers receive clear, efficient, and professional support.
I previously supported customers of Coinbase, where I handled sensitive cases involving crypto transactions, account access issues, KYC verification, and security-related concerns.
Currently, I work as a Tier-3 Support Analyst supporting Evinova, a digital health platform developed by AstraZeneca, through Accenture. My role focuses on resolving complex platform issues, supporting escalated cases, and collaborating with internal teams to deliver reliable solutions.
Before entering fintech and healthtech, I spent over four years supporting enterprise telecom customers through Bell Canada via Quantrics Enterprises Inc., handling high-volume support queues and Level-4 escalations.
Because of this background, I’m comfortable working in fast-paced environments where problem solving, clear communication, and strong ownership are essential.
Areas I Specialize In
• Email & Live Chat Support
• Escalation Management
• Technical Support & Troubleshooting
• Customer Issue Resolution
• Crypto & Fintech Support
• Digital Platform Support
• Ticket & Helpdesk Management
• Process Documentation
Tools & Platforms
Salesforce
JIRA
Notion
Trello
Slack
Google Workspace
Microsoft Office
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Zoom
I’m also quick to adapt to tools like Zendesk, Intercom, Freshdesk, HubSpot, or Gorgias.
If you're looking for someone who can support your users professionally while protecting your brand reputation, I’d be happy to help.
Verified
