Customer Support and Operations Specialist with 6+ years of experience helping customers, improving processes, and keeping operations running smoothly in remote environments. Trusted to manage high-volume Zendesk support while delivering accurate, empathetic, and timely resolutions. Combines strong attention to detail with a process-driven mindset to maintain quality, document workflows, and solve problems before they escalate. Experienced collaborating across teams to implement platform improvements and streamline content operations on WordPress. Known for taking ownership, learning quickly, and consistently delivering reliable, high-quality work with minimal supervision.
