I am a detail-oriented Home Care Scheduler, Patient Coordinator, and Team Lead with extensive experience supporting U.S. and Australia-based healthcare and service providers. I specialize in managing high-volume scheduling, coordinating caregivers and patients, and ensuring seamless day-to-day operations in fast-paced environments.
I have hands-on experience in filling urgent shifts, handling call-outs and no-shows, and maintaining consistent client coverage. I’m skilled in caregiver–client matching, patient retention, appointment setting, and insurance coordination, including verification, claims tracking, and follow-ups.
In addition to my healthcare background, I bring strong technical support experience - troubleshooting devices and assisting users with system issues - allowing me to adapt quickly to different tools and platforms.
I’m proficient in CRM, EHR, and communication tools such as Brevity, Agile, GoHighLevel, RingCentral, Twilio, Teams, Zoom, and Google Sheets. I’m also experienced in handling sensitive information with strict HIPAA compliance.
As a former Team Lead, I’ve supported and coached agents, improved performance metrics, and ensured service quality while maintaining productivity.
I am reliable, organized, and highly adaptable - able to manage multiple priorities, work across time zones, and handle urgent situations with minimal supervision. I am committed to delivering consistent results and ensuring excellent client and patient experience.
