I have 3 + years experience with salesforce as a Salesforce Administrator. Hands-on experience with packaged applications, preferably Salesforce, implementing full project lifecycles. I manage new provisioning licensing based on their job descriptions. Data cleansing/management using excel. With technical support background for 3 years troubleshooting using Citrix a total of 9 years experience in BPO. Very flexible, curious, driven, and independent.