I am seeking a position where I can expand my experiences in the fields of Customer Service, Telemarketing, Appointment Setting, Virtual Assistant, Accounting, Property Management, and skills as a sales associate with potential for career growth. With the goal to utilize the said experiences for both customer satisfaction and the company’s overall reputation.
WORK EXPERIENCES
Company: RealPage Philippines, Inc.
Job Title 1: Customer Service Representative
Date of Employment: February 20,2017 – March 1, 2018
Promoted to Job Title 2: Team Leader 1
Date of Employment: February 1,2018 – March 1, 2022
Promoted to Job Title 3: Team Leader 2
Date of Employment: March 1, 2022 - PRESENT
Primary Responsibilities:
• Admin Tasks: Preparing Generating reports, Dealing with queries on the phone and by email.
• Managing diaries and scheduling Tea-----------etings.
• Responsible for researching and resolving the more complex client issues for the Product Support Team
• Provides the Product Support Team with expert product knowledge in several RealPage Product Centers
• Communicates with Clients as required for additional information or to provide status of an escalated ticket.
• Takes inbound and outbound phone service requests as needed.
• Perform administrative duties as required.
• Takes Product related Supervisor calls, Escalates unresolved issues by tier1 level to our Development Team.
• Communicates with Developers regarding unresolved technical Problems.
• Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience.
• Does one Developmental coaching with agents to help the individual reach their professional goals, overcome challenges, and maximize wellness.
• Expertise in the fields of Sales and customer service on Product software.
• Calls unsatisfied Clients, make follow up calls to clients regarding resolved issues within the software.
• Create daily and monthly performance report for the Team.
Company: 247CustomerPhilippines
Job Title: Technical Support Representative
Date of Employment: June 22, 2015 – February 16, 2017
Company: Odesk Corporation (UPWORK)
Job Title 1: Telemarketing Representative
Job Title 2: Client Care Manager (REAL ESTATE)
Date of Employment: April 2014 - February2015
Company: ePERFORMAX CONTACT CENTERS & BPO
Job Title: Customer Service Representative (ESCALATION)
Date of Employment:November 2011 - April2014
Company: ETCSOLUTIONS (Electronic Transcription & Contact Solutions)
Job Title: Telemarketing Representative
Date of Employment: July 2010 - June2011
