ROSE INC — CUSTOMER SERVICE RELATIONS MANAGER (US-Based)
Target Audience: Young Adults
Key Responsibilities:
1. Handled customer communications via Freshdesk (email) and live chat support
2. Managed customer refunds, returns, cancellations, and feedback
3. Coordinated with multiple departments to ensure smooth workflow and issue resolution
4. Supported PR management orders and coordination with the PR Manager
5. Conducted team onboarding, training, and monthly agent assessments
6. Utilized ClickUp for project management and Google Suite for documentation and reporting
7. Provided eCommerce support through Shopify
8. Managed Okendo for customer reviews and experience tracking
Personal Approach:
I thrive in collaborative environments where I can help teams work together seamlessly, yet I’m equally confident working independently to deliver results. I’m self-motivated, proactive, and always eager to learn — approaching every challenge with a positive, solution-focused mindset.
Above all, I value growth and adaptability, staying open to new tools, systems, and strategies that help me perform better and contribute more effectively to any team.
