Customer Experience Specialist
Expert in providing client-oriented solutions via phone, chat, and email.
Skilled in addressing and resolving complex issues while maintaining a positive customer experience.
Service Coordinator
Over 10 years of experience in supporting small businesses. Wore many hats including managing a team of engineers, data analysis, QA & Project Management.
Expertise in resolving customer issues; want your clients to feel cared for? seen & known? I've created a working ticket etiquette (SOP) for an MSP that works and is streamlined for scaling.
Proficient in support tools: Zendesk, BigCommerce, SuperOps, ITG & Scalepad
