I am a Shopify and eCommerce Virtual Assistant with over 10 years of customer service experience. I specialize in Shopify backend management, order fulfillment, supplier coordination, product management, quality assurance, dispute resolution, and eCommerce operations.
Core Expertise
Shopify Store & Backend Management
Product Listing & Optimization
Inventory & Out-of-Stock (OOS) Management
Product Updates & Variant Management
Order Processing & Fulfillment
Supplier Coordination & Order Modifications
Order Tracking & Shipping Support
Customer Email Support
Dispute & Chargeback Management
Quality Assurance (QA) & Ticket Auditing
Agent Coaching & Performance Reviews
Pinterest Ads Launch & Campaign Management
Product Quality Review
Returns & Refund Processing
Google Workspace, Microsoft Office, Notion, Slack, and CRM Systems
How I Can Help Your Business
Manage and maintain your Shopify store with accurate product listings and inventory.
Coordinate with suppliers regarding order updates, stock availability, and production concerns.
Monitor and resolve order issues while ensuring a smooth fulfillment process.
Handle customer disputes, chargebacks, returns, and refunds professionally.
Perform QA audits and provide actionable feedback to improve customer support quality.
Launch and manage Pinterest ad campaigns to drive targeted traffic and increase brand visibility.
I am detail-oriented, proactive, and dependable, with a strong focus on accuracy, efficiency, and customer satisfaction. I work well independently, adapt quickly to new systems, and take ownership of my responsibilities to help businesses streamline operations and deliver an excellent customer experience.
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