I am a proactive Executive Virtual Assistant with 7 years of experience in eCommerce operations, customer support, and quality assurance. I specialize in helping busy executives, founders, and growing online businesses maintain smooth operations by providing reliable administrative support, excellent customer service, and strong attention to detail.
I help businesses improve efficiency by managing daily operations, supporting customers, and ensuring high-quality service standards across teams and platforms.
Core Expertise
eCommerce Customer Support
• Order processing and order placement
• Refunds, returns, and replacements
• Handling customer inquiries and issue resolution
• Maintaining excellent customer experience
Administrative & Executive Support
• Calendar and schedule management
• Email and inbox management
• Data entry and document organization
• CRM updates and database management
Quality Assurance (eCommerce Operations)
• Monitoring customer support interactions
• Creating and improving macro responses for support teams
• Reviewing processes for accuracy and consistency
• Identifying workflow improvements to increase efficiency
Social Media Support
• Handling customer inquiries via Facebook, Instagram, and TikTok
• Responding to comments, messages, and support requests
• Maintaining professional brand communication
Tools & Platforms
Gorgias
Zendesk
Zoho CRM
Google Workspace
Salesforce
HubSpot
Slack
Canva
Zoom
Calendly
Microsoft Teams
Outlook
Power BI
Shopify
Kustomer
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Klaviyo
SENDEX Shiphero
Why Clients Choose to Work With Me
• Strong communication and fast response time
• Highly organized and detail-oriented
• Able to work independently with minimal supervision
• Professional, dependable, and confidential
If you're looking for a reliable eCommerce Virtual Assistant who can provide excellent customer support and keep operations organized, I would be happy to support your business.
