I help merchants win chargeback disputes — fast and effectively. With over 2500 cases handled since July 2023 across all major dispute categories (fraud, item not received, counterfeit goods, cancelled or duplicate transactions, and not-as-described claims), I build fact-based responses that stand up to scrutiny and recover revenue that would otherwise be lost. From gathering key evidence to drafting persuasive responses and coordinating directly with payment processors, I handle the full chargeback cycle so you can stay focused on running your business.
What I Do
I manage end-to-end chargeback disputes for auction houses on a leading auction platform — in a high-ticket environment involving rare collectibles, jewelry, artwork, coins, and similar items. These transactions often carry higher risks due to item authenticity concerns, logistics delays, and limited communication between seller and buyer. I proactively investigate each case, build a compelling narrative, and submit strong, time-bound responses that protect merchant revenue.
Beyond Disputes
In addition to drafting responses and managing deadlines, I advise auction houses on customer service and buyer communication practices to reduce chargeback risk. This includes recommending improvements in transaction transparency, shipping updates, and proactive buyer outreach — helping prevent disputes before they arise.
How I Add Value
- Proven experience with high-volume, high-risk chargeback environments
- Strategic response writing backed by data and case requirements
- Deep understanding of chargeback categories and issuer expectations
- Merchant-focused approach that prioritizes revenue protection
- Guidance on operational improvements to minimise future disputes
Let’s Work Together
If you need a chargeback specialist who can immediately step in and protect your revenue, I’m available for part-time or project-based support.
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