Hi! I'm Mary Joana, a dedicated Virtual Assistant and Customer Success professional with over 16 years of experience supporting businesses through administrative assistance, client success, customer support, account management, and executive support.
Throughout my career, I've worked with international clients, helping them improve customer satisfaction, streamline operations, manage CRM systems, coordinate projects, and provide exceptional customer support. I have extensive experience managing calendars and emails, onboarding clients, coordinating meetings across different time zones, handling customer inquiries, maintaining CRM records, and working closely with cross-functional teams.
I'm highly organized, dependable, and proactive. I learn new tools quickly and enjoy finding ways to make processes more efficient. Whether working independently or as part of a team, I always strive to deliver high-quality work and excellent customer service.
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