I am Abigael, and I am looking for opportunities in Property Management.
My most recent experience is working as a Customer Onboarding Analyst for SiteMinder, where I guided clients in setting up and optimizing their properties, integrating major online travel agencies such as -----------, Airbnb, Agoda, and Expedia. I mainly worked with property owners, hoteliers, and managers through system setup and onboarding. I delivered training on how to use channel management tools, assisted with account connections, and provided practical advice on improving property visibility, availability, and overall performance. Through this role, I developed a strong understanding of how properties are managed behind the scenes and what is needed to keep systems running smoothly.
Alongside my onboarding background, I have experience as a Trainer, where I supported new and existing tea-----------mbers through structured training, coaching, and upskilling sessions. I created training materials, guides, and presentation decks, and worked closely with different departments to improve processes and learning resources. With this, I am able to document workflows clearly, create step-by-step guides, and support property managers with internal processes, staff training materials, and system documentation.
I also bring a solid customer service background, handling email and chat inquiries related to billing, product support, order tracking, and issue resolution. I am comfortable using CRM tools such as Salesforce, Moxie, and Kustomer. This experience strengthened my communication skills and attention to detail, which are essential when managing guest messages, owner concerns, and administrative tasks.
In addition, my experience in sales has helped me develop strong client-facing and coordination skills. I have handled sales inquiries, generated and managed leads, supported deal closures, and assisted clients with required documentation and follow-ups.
Overall, I offer a balanced mix of onboarding expertise, property system support, customer service, training, and sales skills. I can assist property managers and owners with OTA management, system setup, guest and client communication, process documentation, and day-to-day administrative support, while focusing on efficiency, clarity, and consistent results.
