Experienced and versatile professional with a strong background in virtual assistant success management, customer service, technical support, and career coaching. With over a decade of hands-on experience across industries including finance, mortgage, tech, mental health recovery, and real estate, I bring a people-first approach to every role.
Currently supporting virtual assistants and clients at Sphere Rocket VA, I specialize in coaching, performance improvement, and seamless client-VA collaboration. I also have a strong background in dispute resolution, fraud investigations, intake coordination, and lead management from past roles with American Express, Citibank, and behavioral health centers.
My core strengths include:
Coaching & Career Development
CRM (HubSpot) & Client Relations
Dispute & Fraud Analysis (B2B)
Real Estate & Mortgage Support
Tech Support (HP) & Email Support (Telstra/Bigpond)
Health & Wellness Advocacy (Sobriety & Recovery)
Passionate about helping others grow, solve problems, and build meaningful connections — whether it's a client needing support, a VA finding their path, or a team working toward shared success.
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