Hi there!
I have 4 years of experience as a Customer Service Representative, handling blended accounts in the financial, travel (Airbnb), and e-commerce sectors via chat, calls, and email.
In the freelance industry, I’ve been working for a year. My first freelance role was as a Customer Service Representative (Email Support) for an e-commerce account, which I held for 10 months. I also worked as an Appointment Setter for a Dropshipping business for 3 months.
I’m experienced with tools such as Shopify, Slack, Gorgias, Aircall, Zendesk, Citrix, -----------, ChatGPT, Front, Trello, Reamaze, Clockify, Notion, Sendcloud, Picqer, FreshDesk and Hubstaff.
Most recently, in my role as a Customer Service Manager, I was responsible for managing a team, handling escalations, creating macros and templates, and developing a compensation matrix for refunds. I also managed chargebacks filed through Shopify and Tazapay.
So far, I’ve supported and managed email customer service for 14 online stores: Lior & Clé, Bloomeroo, Flowerchimp, Tizonaa, Shaperskins, Celvare, Clairove, Lure and Cle, Akoilo, Charlie Bellucci, Thee Bold Stories,Amsterdam Vintage Jewels, Hike Adventure and Harrison and Hayes.
I’m not only reliable, but I’m also a fast learner and highly adaptable to new tools and systems.
Feel free to send me a quick message—I’d love to chat more about the position and how I can contribute to your team.
Excited to work with you!
Here’s my resume:
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Best regards,
Jherovy Estember
