I’ve spent more than 10 years in the BPO industry, worked as Technical Support, IT support, and data management specialist.
Those roles taught me how to follow a process, troubleshoot problems step by step, and check details carefully. As a Technical and IT Support, I worked with systems such as Microsoft Azure, MS365, Apple Ecosystem (macOS), ServiceNow. As a data management specialist I learned to navigate and be proficient in tools like Microsoft Excel, Google Workspace, and CRMs like Salesforce.
Because of those experiences, moving into AI and Automation felt like a natural next step. I started learning n8n and other AI tools such as Hermes Desktop, OpenClaw, Codex, Claude Code and many more. One project I built is a WhatsApp Receipt Processor, in that workflow, I will send a screenshot of a receipt to a WhatsApp number and then I will see all of its contents in a Google Sheet.
I also built an AI Portfolio Assistant where you can find my Automation Projects and ask questions about my work: -----------
I approach Automation the same way I handled my BPO work: understand the process, test each step, and review the results. I’m now looking to continue that experience as an AI Automation Specialist.
