Results-driven E-commerce Operations, Fulfillment, Logistics, and Customer Support Specialist with 7+ years of experience managing online stores, order fulfillment pipelines, customer service operations, supplier coordination, and digital business growth. Proven track record of scaling Etsy stores generating up to $52,000 weekly revenue while maintaining top-tier customer satisfaction and operational efficiency.
Experienced in Shopify, Etsy, Zendesk, Gorgias, ShipStation, Airtable, Trello, Asana, and Google Workspace. Skilled in handling high-volume email and chat support, logistics coordination, inventory management, SEO product listings, team leadership, and workflow optimization. Strong background in real-time order tracking, supplier communication, escalation handling, and process improvement.
Also experienced in AI-powered content tools including ChatGPT, Gemini AI, Google Flow, and AI image/video generation. Highly adaptable, detail-oriented, and capable of working independently in fast-paced remote environments while maintaining professionalism and accuracy.
