## E-COMMERCE & CUSTOMER SUPPORT SPECIALIST | 10+ YEARS EXPERIENCE
If you're looking for someone who can do more than simply answer customer emails, that's where I can help.
I have **10+ years of experience in eCommerce, customer service, BPO, order fulfillment, and operations**, supporting businesses with customer communication, order management, fulfillment, logistics, and day-to-day problem solving.
My approach is simple: **solve the problem, keep things moving, and make the customer's experience better.**
### What I can help you with:
• Customer support via **email, live chat, and phone**
• **Shopify and Etsy** store management
• Order processing and fulfillment
• Order tracking and shipping concerns
• Refunds, cancellations, replacements, and customer issues
• Customer complaint resolution and escalation handling
• Inventory and order accuracy
• Fulfillment and logistics coordination
• Product listings and eCommerce administration
• Help desk and ticket management
• SOPs, documentation, and process improvement
• Administrative and operational support
### Platforms & Tools
**Shopify | Etsy | Gorgias | Zendesk | Amazon Seller Central | ShipStation | Asana | Trello | Airtable | Google Workspace | Canva | ChatGPT**
### Why businesses can rely on me
I'm comfortable working independently and taking ownership of tasks without needing constant supervision. When a problem comes up, I don't just pass it along—I investigate, look for the information available, and work toward a practical solution.
I also understand that customer support and operations are connected. A customer asking *“Where is my order?”* may actually require checking fulfillment, inventory, shipping, tracking, or internal processes before giving them the right answer.
I've managed eCommerce operations as a whole, including helping grow an Etsy business from **1 storefront to 8 stores**, while managing customer support, order processing, fulfillment, inventory, listings, logistics, promotions, and overall store performance.
I also bring a strong **BPO customer service background**, giving me experience working with structured processes, customer service standards, KPIs, and high-volume customer interactions.
### What you can expect fro-----------
**✔ Responsive** – I understand that customers shouldn't have to chase a business for answers.
**✔ Detail-oriented** – Small mistakes in orders, addresses, inventory, or customer communication can become expensive problems.
**✔ Resourceful** – I look for answers and solutions before escalating routine issues.
**✔ Independent** – Give me the process and expectations, and I can take ownership from there.
**✔ Customer-focused** – I don't just aim to close tickets. I aim to leave customers feeling that their concern was properly handled.
**✔ Operations-minded** – I understand what happens behind the support inbox and how fulfillment, shipping, inventory, and customer experience all connect.
I'm currently open to **remote eCommerce, Customer Support, Customer Service, Virtual Assistant, and E-commerce Operations opportunities**.
If your business needs someone who can **take customer support and operational tasks off your plate, solve problems independently, and keep things moving**, I'd be happy to discuss how I can help.
**Stephen Uy**
