WORK EXPERIENCE:
Poulin Willey Anastopoulo Law Firm – Client Care Professional January 2026 – March 2026
• Guided clients through legal process, building trust quickly.
• Documented client interactions accurately.
• Initiated follow-up calls, improving client retention by ~20%.
• Enhanced client satisfaction scores.
Wheelzy – Purchasing Manager August 2025 – January 2026
• Evaluated lead/damaged vehicles for optimal pricing.
• Negotiated offers, improving transaction efficiency by ~15%
Salesrain BPO – Team Leader August 2024 – June 2025
• Coordinated performance reviews and feedback.
• Set clear objectives, driving sales performance.
• Led training sessions, increasing quarterly sales by ~25%.
Salesrain BPO – Outbound Sales Representative September 2023 – August 2024
• Promoted products and generated opportunities.
• Achieved ~30% conversion rate.
• Consistently exceeding 30 weekly sales
• Consistent for being the companies Top 1 Agent from-----------
IFIVE Global – Personal Injury Case Manager March 2022 - July 2023
• Managed personal injury claims from intake to resolution.
• Conducted client interviews and document reviews.
• Maintained accurate case documentation.
Quantrics Enterprises - Loyalty Retention Representative March 2019 - February 2022
• Reduced churn rates, improved client relationships.
• Achieved Quantrics All Star awards for 2021 with 96% save rate.
SITEL - Sales Representative December 2016 - March 2019
• Initiated sales calls, achieved sales goals.
• Recognized as Top Agent for Sony and Samsung for having %70 overall sales
• Became a Sony Ambassador 2018
Verified
