Online Business Manager with Data Analytics and Leadership Experience

I am a results-oriented Business Manager with 3+ years of experience in data analytics, team leadership, and customer service. I specialize in leveraging data to improve business operations, automate workflows, and drive strategic decision-making. My expertise lies in transforming raw data into actionable insights that enhance efficiency, boost team performance, and improve customer satisfaction.

Key Skills & Expertise:
- Data Analytics & Reporting – Proficient in Power BI, Looker Studio, SQL, Google Sheets, and Excel, creating real-time dashboards and performance reports for data-driven decision-making.
- Workflow Automation & Process Optimization – Automate manual tasks using Google Apps Script, Python, and SQL, improving operational efficiency.
- Leadership & Team Management – Successfully led and coached teams, ensuring high performance, engagement, and KPI achievements.
- Customer Support & Experience – Deep understanding of customer service operations, support platforms (Helpshift, ClickUp), and engagement strategies.
- Business Intelligence & Strategy – Analyze key metrics to improve business processes, enhance decision-making, and drive company growth.

Tools & Technologies I Use:
- BI & Analytics: Power BI, Looker Studio, SQL, Google Sheets, Excel
- Automation & Scripting: Google Apps Script, Python, JavaScript
- CRM & Support Platforms: Helpshift, ClickUp, Zendesk
Why Work With Me?
- Data-Driven Decision Maker – I don’t guess; I analyze trends, optimize processes, and provide evidence-based solutions.
- Efficiency & Productivity Expert – I help businesses streamline workflows, automate repetitive tasks, and improve team performance.
- Customer-Focused Leader – With years of customer service and customer support experience, I ensure exceptional empathetic service delivery.
- Proactive & Reliable – I take initiative, communicate effectively, and provide timely, high-quality results.

I’m excited to bring my expertise in business management, data analytics, and customer experience to help your company scale and succeed. Let’s discuss how I can support your goals—send me a message, and let’s get started!