Dedicated and results-oriented professional with over 11 years of experience in the BPO/RPO industry. I bring expertise in client support, project management, customer service support, data entry, talent acquisition, and recruitment. In my 11 years of experience, I have successfully led a customer support initiative, where I played a key role in enhancing customer satisfaction for the client. I have implemented a proactive approach to address customer concerns, resulting in a 20% increase in customer satisfaction scores over six months. My roles have spanned B2B, e-commerce, project management, customer service, sales support, and recruitment, allowing me to cultivate a diverse skill set and a deep understanding of good customer service and recruitment processing. I thrive in collaborative environments and have a knack for bringing cross-functional teams together to achieve common goals. I am committed to staying at the forefront of industry trends and embracing new technologies.
In my previous role as a recruitment specialist, I successfully managed the end-to-end recruitment process. This included creating job descriptions, sourcing candidates, conducting interviews, collaborating with the hiring managers regarding hiring strategies, and negotiating offers up to the candidate's onboarding. I have a keen eye for talent, and I excel at assessing candidate qualifications and cultural fit to ensure a strong match for the candidate and the organization.
Passionate about connecting top talent with exciting opportunities!
Are you looking for a professional with versatile skills? Let's Connect!!
TOP REASONS TO HIRE ME:
Cost-effective & Tech-Savvy
High-speed
Internet & Equipment ready
Willing to work on a graveyard shift or night shift (PST, EST, MST)
Canva Wizard
Customer Service Support
Calendar Management
Project ManagementEmail
Management
Virtual Assistance
Administrative Support
Client Support Specialist
Data Entry Expert with Accuracy, Precision & High Attention to detail
