I am a detail-oriented worker with 6 years in the e-commerce Industry as a General Virtual Assistant/Admin Support and Data Entry Specialist(eBay, Shopify, Etsy, and Amazon), and 2 years of BPO experience as an eBay Specialist/Consultant buyer-to-seller escalations.
As an eBay Consultant and Specialist from buyer to seller escalation, we are handling Returns, Item does not receive where I was exposed to all aspects of Customer Service and Product research, It gave me solid experience in data entry, inventory management, product sourcing or listing, customer support for product inquiries, item not receive or tracking shipments, Returns (Item not as described, Damage or defective items for refunds or replacement) and Unpaid items.
Amazon | eBay | Shopify | Etsy Account Management - (6 yrs.)
Task 1 – Listings -Product Research - FBM and FBA (Amazon) -For FBA, finding and contacting the wholesalers or Suppliers -Listing Management (Manual Upload directly to Seller Central and eBay or on the specific tools or Software) -Listing Setup and Optimization (Product Description, Item titles, and Photos)
Task 2 – Account Management - Seller Metrics/Health Monitoring (Amazon, eBay and Etsy) -Order Management/ OrderFulfillment -Monitoring Tracking Shipments and Order Tracking -Confirming Shipments -Inventory Management/Repricing/Revising listings (Seller Central and eBay) -Monitoring and Tracking Inventory - Active/Inactive/Suppress items in Seller Central -Customer Support -Buyers Inquiries -Returns and Creating Shipping Labels - Issuing refund/replacements - Feedback Revision
Task 3 – Amazon Vendor Central Management -Updating Weekly Calendar Events -Amazon Vendors Product Ranking -Amazon Vendors Masters list Report -Monthly Sales Reports and Downloads -Amazon Brand Analytics Monitoring -SEO Optimization (Keywords Research, Product Reviews, Sales Ranks, and BSR) -Buybox + Jungle Scout research -Tracking Sheets and Monthly Health Inventory -Buy Box Report
Additional skills:
Creating Contents
FB marketplace Seller Account Management
-My experience in social media FB marketplace, leveraging best practices to increase online visibility. I've managed social media seller accounts and analyzed engagement data to inform strategy adjustments.
I am also familiar with different Software and tools such as:
CRM - Airtable and GHL (GoHighLevel)
ClickUp
Slack
Xero
Asana
Tactical Arbitrage
Viral Launch
Keepa
Helium10
FBA Calculator
SmartScout
AzinSight
AsinZen
AsinFetcher
Reveseller
Seller Amp SAS
Sourcemugol
AppEagle
EcomSolutions
Ecomdash
ZIK Analytics
Salesfreaks
AutoDS
Geekdash
Hydralister
ESIT
ZikAnalytics
SKUgrid
OAGenius
PriceChecker
ShippingEasy
JungleScout PRO
AMZScout PRO
AMZ Finder
DS Amazon Quick View
ASINSPECTOR
FBA WizardAMZ
Suggestion Expander
Scanalyze
PriceBlink
InvisibleHand
TopCashBack
Befrugal
Canva
I am also comfortable handling administrative tasks, which has given me solid experience in the following:
-Information Research and Data entry- Trello- Slack
-Proficient in using Dropbox, Google Workspace, and Google Docs.Google Sheets, --Google Trends and Google Maps
-Microsoft Word and Excel
- TechSmith Capture
-Typing skills 48 WPM
I’m a motivated, fast learner, organized, with strong attention to detail, and driven to deliver high-quality work with minimum supervision.
My experience has equipped me with broad skills and the flexibility to handle diverse tasks effectively. I am passionate about supporting businesses in achieving their goals and growing further.
I would welcome the opportunity to meet with you
to learn more about your company and work with you to grow together.
