CUSTOMER REPRESENTATIVE (BPO INDUSTRY May 2007-July 2016)*Answer customer telephone calls regarding existing accounts for telecommunications, cable, home phone and internet*Make request for account changes*Respond to questions and concerns about service and escalate calls appropriately*Consult with customers to evaluate needs and determine best options*Counsel customers on options for service and coverage*Upgrade Service and offer additional service packages or options*Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns*Acts as a supervisor/manager when agents are asking for one and provide resolution to satisfy customer's needs that agents cannot resolve on their endQUALITY ASSURANCE (BPO INDUSTRY July 2016 - April 2017)*Promptly responded to general inquiries from direct supervisors, team leaders and clients via email*Excelled in monthly goals and attendance*Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service*Provide coaching and feedback for agents when neededDIRECT MARKETING ADMIN (June 2017-July 2017)*Doing outbound calls for prospected clients to check if they want to sell their property (land or house)*Appointment Setter for prospected clients who want to sell their property*List properties for sale using Mailchimp*Work with client directly for admin tasks *Work with property manager to set appointments for visitsEMAIL SUPPORT REPRESENTATIVE (AMAZON E-COMMERCE July 2017-October 2018)*Answer customer queries regarding tracking inquiries through email using Freshdesk *Promptly respond to customers regarding product complaints like returns, damages and lost orders through email using Freshdesk *Excelled in productivity and quality and as a top agent
