Customer Support VA with 6+ years supporting US businesses across tech, media, and travel, including airline reservations, streaming service billing, and subscription account management. I've managed 3+ concurrent chat channels via Intercom, resolved 100+ billing and technical tickets daily, and consistently maintained a 95%+ CSAT score.
I have experience handling billing disputes and account retention, including auditing disputed billing statements and resolving unauthorized fee complaints to rebuild customer trust. On one account, I helped reduce subscription cancellations by 15% through targeted retention strategies.
I'm comfortable working independently in async, remote setups, documenting workflows clearly for teams I rarely see face-to-face, and using AI tools (ChatGPT, Claude, Gemini) to work efficiently.
Currently looking for long-term, remote customer support opportunities where I can support customers and help businesses run smoothly.
