Results-driven Ecommerce Operations & Customer Support Specialist with experience supporting businesses across ecommerce, customer service, logistics, scheduling, and business operations. Experienced in managing customer communications, order fulfillment, dispatch coordination, administrative support, and Shopify store operations.
SKILLS & RESPONSIBILITIES
• Customer Service (Email, Chat & Phone)
• Order Processing & Fulfillment
• Shopify Store Management
• Returns, Refunds & Exchanges
• Shipment Tracking & Delivery Updates
• Customer Complaint Resolution
• Escalation Management
• Appointment Scheduling
• Operations & Dispatch Coordination
• Client Account Management
• CRM & Database Management
• Inbox & Ticket Management
• SOP Compliance & Documentation
• Administrative Support
• Vendor & Courier Coordination
• Calendar Management
• Customer Follow-ups & Retention
ECOMMERCE EXPERIENCE
• Shopify Administration
• Product Listings & Updates
• Inventory Monitoring
• Order Management
• Customer Order Support
• Discount & Promotion Setup
• Store Content Updates
• Customer Account Management
CUSTOMER SUPPORT EXPERIENCE
• Customer Enquiries
• Ticket Management
• Refund Processing
• Replacement Orders
• Delivery Investigations
• Escalation Handling
• Customer Retention
• Relationship Management
• Complaint Resolution
OPERATIONS & ADMINISTRATION
• Service Scheduling
• Route Coordination
• Logistics Support
• Dispatch Management
• Data Entry
• Reporting
• Team Coordination
• Documentation Management
• Virtual Assistance
TOOLS & SOFTWARE
Shopify
Freshdesk
Gmail
Google Workspace
Google Sheets
Google Docs
Google Drive
Google Calendar
Microsoft Excel
Microsoft Word
Microsoft Outlook
Slack
Zoom
Microsoft Teams
Trello
Asana
ClickUp
CRM Systems
Helpdesk Platforms
Order Management Systems
KEY STRENGTHS
• Excellent Written & Spoken English
• Strong Attention to Detail
• Customer-Focused Problem Solving
• Highly Organized & Process-Driven
• Fast Learner
• Remote Work Experience
• Australian Customer Service Experience
• Professional Client Communication
