I am a Customer Service Representative with 3 years and 6 months of experience in BPO industry. My mother is a caregiver in a senior living facility in California, USA which compelled me to focus my expertise in the industry of Healthcare. Throughout my career, I've always focused on connecting with my customers and providing excellent services. I have experience answering high-volume calls promptly and accurately process and information, triaging incoming requests, assigning them to the correct department, and composing thoughtful follow-ups. I am expert in processing Prior Authorization, claims and benefits, appeal and denial. I am also collaborating with the doctor's office and pharmacy.
