I had over four years of experience in the short-term rental industry, managing operations across Airbnb, VRBO, and ----------- using platforms such as Hostaway, Breezeway, Turno, and Hostfully.
I worked with a cleaning company and rental arbitrage business in Auckland, where I handled guest communications, cleaning and maintenance schedules, and quality inspections to maintain high property standards. I also served as Operations Administrative Manager for three Pass The Keys franchises in Sheffield, Reading, and Birmingham, overseeing property onboarding, staging, review disputes, damage claims, invoicing, and social media management. In addition, I trained guest communication virtual assistants for a hotel in Puerto Rico and later worked as Operations Manager for a co-hosting business in Houston, Texas, streamlining operations and improving guest satisfaction. I was proficient in various PMS, communication, and workflow tools, ensuring efficient operations and outstanding guest experiences.Expertise in Short-Term Rental Operational Platforms:
Rankbreeze
Breezeway
Turno
OpertoTeams
Eviivo
Cloudbeds
Whistle
Hostaway
Hostfully
Hospitable
Airbnb
VRBO
BDC
Pricelabs
Join a Join
SpareRoom
Messaging & Guest Communication:
Slack
OpenPhone
Freshcaller
RingCentral
Ringover
Stitch
MS Teams
Team Management & Collaboration:
Gather
Slack
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Zoom
GoogleMeet
Teams
Task & Workflow Management:
Asana
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Trello
Notion
Taskbird
With a strong background in short-term rental operations, I excel at optimizing property performance, streamlining workflows, and delivering exceptional guest experiences. Let’s connect and discuss how I can help enhance your portfolio and maximize efficiency!
