I have worked in the BPO industry for almost 11 years, beginning my career in customer service handling inbound calls for a telecommunications account. Throughout my career, I was given opportunities to grow both professionally and personally. I conducted training sessions before and after being promoted from Customer Service Representative to Team Lead. I later advanced to Senior Team Lead, managing teams handling calls, chats, and social media customer support. In addition to leadership responsibilities, I created and maintained macros/canned responses, set up chat shortcuts, and updated the company's FAQ content on the website.
Alongside my BPO experience, I have worked as a Real Estate Virtual Assistant, serving as both a Transaction Coordinator and Personal Assistant to a real estate investor and agent. My responsibilities included coordinating transactions from contract to closing, managing emails and daily administrative tasks, overseeing property and rental management activities, working within Follow Up Boss CRM, and communicating with clients on behalf of the agent. This experience strengthened my organizational, communication, and multitasking skills while providing hands-on exposure to real estate operations and client management.
