I am seeking a position where I can apply my exceptional organizational and communication skills to provide efficient administrative support, contribute to team productivity, and enhance overall operational effectiveness.
I have more than nine years of customer service experience in the BPO sector. I am detail-oriented, with the ability to multitask and handle several duties at the same time. I am a fast learner and can work under minimal supervision. I am committed to delivering high-quality work and exceeding client expectations.
EMPLOYMENT HISTORY
Alorica Teleservices Inc., 2016 – 2024
Training Assistant
• Facilitate training sessions for updates or new processes.
• Responsible for using MS Outlook to send emails to clients for clarification
of processes.
• Responsible for creating and maintaining educational materials for our agents using SharePoint.
• Client facing
• Supporting the operations team by addressing their inquiries and concerns regarding the process.
• responsible for ensuring the accuracy of error logs generated by operations.
• responsible for creating certificates for top-performing agents and designing posters and backdrops for our monthly engagement activities.
• responsible for conducting weekly assessments of updates or new processes and ensuring a 100% completion rate.
Alorica Teleservices Inc., 2016–2024
Customer Service Representative
• Assisting customers in finding financial products and services that align with their needs and offering support for any questions or concerns they may have.
• Responsible for answering and resolving customer issues promptly, ensuring that all inquiries are satisfactorily resolved.
Teleperformance, 2014 – 2016
Customer Service Representative
• Responsible for promptly addressing follow-ups and resolving customer issues, ensuring all inquiries are satisfactorily resolved.
• Make outbound calls to communicate customer orders and concerns to the branch.
• Perform investigations by listening to calls using Verint to determine the validity of complaints, followed by making outbound calls to provide the investigation results.
EDUCATIONAL BACKGROUND
University of Makati
Bachelor of Science in Office Management
2010 – 2014
• The University of Makati, commonly referred to as UMak, is a public, non-sectarian higher education institution in Taguig, Philippines, owned and operated by the City Government of Makati.
• The Bachelor of Science in Office Management (BSOM) is a four-year degree program designed to provide students with knowledge and skills in business management and office processes needed in different workplaces, such as general business offices and legal or medical offices.
