With over 2 years of experience in the Virtual Assistant industry, I provide:
Proven expertise in customer care, project management, and creative services to optimize business operations and drive efficiency
Specialized support in administrative tasks, transaction coordination, client management, and marketing design
Customer Service Representative
August 2022 – August 2025
Managed high-volume inbound and outbound calls, providing timely and accurate support to customers
Assisted customers in placing orders, verifying details, and ensuring smooth transactions
Handled email, chat, and phone support while maintaining professionalism and efficiency
Tracked orders and shipments, providing real-time updates and resolving delivery concerns
Troubleshot customer issues and ensured complete resolution with a customer-first approach
Maintained accurate records and ensured data integrity in all customer interactions
Consistently delivered high levels of customer satisfaction across all communication channels
Administrative Aide 1
Local Government Unit of Tangub
Tangub City, Misamis Occidental
April 2019 – June 2022
Provided administrative and operational support during government events and activities
Processed vouchers and maintained organized office documentation
Assisted clients and visitors, ensuring smooth and professional service
Prepared official letters, reports, and monthly documentation
Supported the Sinanduloy Cultural Troupe in practices and event coordination
Demonstrated strong organizational and multitasking skills in a fast-paced environment
As a Graphic Designer and Photo/Video Editor
January 2022 - Present
Collaborate with clients and cross-functional teams to develop and deliver creative concepts from initial idea to final output
Adapt design styles and editing techniques to align with different audiences, platforms, and brand guidelines
Create visually engaging graphics for both digital and print media, including social media content, marketing materials, and branding assets
Continuously stay updated with the latest design trends, visual styles, and editing tools to enhance creativity and audience engagement
