Experienced and results-driven customer service professional with nearly 10 years in the BPO industry, including 1–2 years of specialized experience in healthcare support, chat, email, and data entry. Skilled in managing high-volume interactions across multiple communication channels while maintaining a strong focus on accuracy, empathy, and client satisfaction. Proven ability to adapt to diverse client needs, meet performance metrics, and work efficiently in fast-paced, deadline-driven environments.
