Experienced Property Listing and Review Management Specialist with 3+ years of experience in managing property listings and guest reviews, and 7+ years of experience in administrative support and operations.
Proficient in managing listings across multiple booking platforms, including Airbnb, VRBO, Rentals United, and direct booking sites. Skilled in setting up and optimizing listings—organizing and uploading photos, arranging layouts and amenities, and crafting compelling titles and descriptions that enhance visibility and attract guests.
Collaborate closely with Area Managers to support listing operations, ensuring smooth onboarding of new properties and accurate implementation of updates.
In review management, adept at monitoring NPS scores, tracking alerts, analyzing guest sentiment, and crafting professional and timely responses on TripAdvisor, Airbnb, VRBO, and Trustpilot. Committed to maintaining positive guest relations through thoughtful communication and a strong focus on guest satisfaction.
