I am a motivated and detail-oriented Accountancy undergraduate with one year of experience in customer service and customer support. Throughout my career, I have handled customer interactions across various channels, including phone calls, live chat, email support, social media feedback, and web messaging. My experience has allowed me to develop strong communication, problem-solving, and customer relationship management skills while delivering excellent customer experiences.
I have supported retail, membership, and subscription-based accounts, assisting customers with order inquiries, account concerns, membership management, subscription updates, billing-related questions, and general support needs. I am adaptable and comfortable working with different lines of business, enabling me to quickly learn new processes and contribute effectively to any team.
I am proficient in several CRM and customer support platforms, including Shopify, Gorgias, Engage+, ParcelLab, and GMS. These tools have helped me efficiently manage customer concerns, track orders, and provide timely and accurate resolutions.
In addition to my customer service background, I am an Intuit Certified Bookkeeping Professional, which has strengthened my attention to detail, financial knowledge, accuracy, and organizational skills. My educational background in Accountancy further supports my ability to work with data, maintain records, and perform administrative tasks with precision.
I am a reliable, fast learner who is eager to grow professionally and contribute to a company's success. I bring a strong work ethic, adaptability, professionalism, and a commitment to providing exceptional support to both customers and clients.
