With 18 years in Quality Assurance and over a decade in the BPO industry, I have led teams to deliver consistent, high-quality results, while designing scalable QA procedures and improving operational workflows.
I am a Certified Lean Six Sigma Yellow Belt, which enables me to identify inefficiencies, reduce errors, and implement structured improvements that boost efficiency, consistency, and accountability. I have trained Agents, QAs and Team Leads on quality standards, implemented audit mechanisms to catch risks early, and tracked systemic trends to continuously enhance processes.
Collaboration with leadership and operations has been central to my approach, ensuring quality ownership exists at every level. I thrive in environments that promote growth and continuous learning, and I am eager to bring my expertise, process-driven mindset, and dedication to quality to your team.
