Motivated and versatile professional with years of experience in customer service, administration, and sales. I excel at building strong customer relationships, understanding client needs, and providing exceptional service. My strong communication and interpersonal skills allow me to effectively engage with clients, resolve issues, and support business growth.
In addition to customer service, I am skilled in social media management, handling accounts on Instagram, Fb, and TikTok, and creating engaging content. I am also proficient in photo and short video editing using Canva and CapCut.
I bring extensive experience using a wide range of tools to optimize workflows, streamline tasks, and ensure high productivity:
Accounting & Finance:
QuickBooks – invoicing, expense tracking, and financial record management
CRM & Customer Support:
CRM systems – managing client records, tracking leads, and follow-ups
Zendesk – handling customer inquiries and support tickets
Salesforce – managing sales pipeline and client interactions
Communication & Collaboration:
Slack – team communication and project coordination
Google Workspace – Gmail, Docs, Sheets, Drive for collaboration and document management
Google Meet – virtual meetings and client calls
Microsoft Office – Word, Excel, PowerPoint for documentation and reporting
----------- – team discussions and community management
Scheduling & Project Management:
Calendly – scheduling appointments and client meetings
Trello – task management and project organization
Non-Voice & AI Tools:
Eyebeam – chat-based customer service and support
AI & Automation Tools – workflow automation, email drafting, and task optimization
I have a solid background in the corporate world and am now transitioning into freelancing to provide dedicated, high-quality support as a Virtual Assistant. I am currently gaining further experience as an intern with VA Bar, where I continue to refine my skills.
I am reliable, meet deadlines consistently, and always deliver on my promises. I am eager to assist with customer service, administrative tasks, sales support, social media management, or any other projects you may need help with.
Let’s work together to achieve your business goals efficiently and effectively.
