Hello! I'm Gabriel from the Philippines. With almost six years of customer service experience and award-winning problem-solving at Airbnb, I'm passionate, hardworking, and highly organized. I excel in fast-paced environments and am excited to support your team as a Virtual Assistant. Let’s achieve great results together!
Experience:
STR Property Manager - (Avary Properties) - 2025 - Present
-Managed daily guest operations including guest screening, check-ins, check-outs, cleaning schedules, and maintenance coordination across multiple properties.
-Prepared and submitted damage/reimbursement claims for 45+ properties across Airbnb, VRBO, and booking platforms.
-Created review dispute responses and handled escalations to protect property ratings and resolve guest concerns.
-Coordinated homeowner tasks, maintenance requests, and operational updates to ensure smooth property management.
-Managed reservations, communications, and administrative workflows while following SOPs to improve efficiency and guest experience.
Security Dispatch/Virtual Assistant – (Secur IT Guard)-----------
- Monitoring CCTV of various properties in the USA
- Overseeing guards' activities
- Managing schedules, including open and dropped shifts
- Coordinating with property needs
- Creating security reports for each site/property
DELL Lead Planner - (Pomeroy)-----------
- Coordinating technicians' requests and monitoring activities
- Scheduling technicians for daily business operations
- Expertise in dispatching
Onboarding Specialist- (Medical Solutions) 2022
- Validating documents for newly hired nurses
- Uploading information to the account's database
- Creating hospital files for nurses
Customer Service Associate - (Anthem) 2022
- Providing eligibility and benefit plans to doctors/providers
- Checking and informing the status of claims to providers
Airbnb Support Ambassador - (Airbnb)-----------
- Mediating between guests/hosts in conflict over reservations
- Supporting users via phone, chat, and email for Airbnb
Verified
