As a QA Analyst, my job is to evaluate transactions between customer representative and the customers, whether chats, emails, and calls. Provide weekly report and provide coaching sessions with the agent to improve handling and discuss opportunities. As an ISMS Auditor, evaluating practices or processes that could possibly expose the information that could cause fraudulent activities. As a Customer Service, helping the customers and answer their concerns and inquiries. Website Development, modifying or updating website using some website developer (e.g WPS, Canva). Marketing Associate, help the business on their marketing campaigns, how are we going to market and inform customers or our product, and or product development. I've done some business plans for small entrepreneurs and provide analysis on their current operations and business status.
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