I am experienced in providing prompt and effective technical application support utilizing ServiceNow for efficient issue resolution and ensuring customer satisfaction. Participated in an on-call rotations to address critical issues during and beyond regular business hours. Experienced in Azure cloud migration, and analyzing
Mainframe application programs and creating comprehensive Technical & Business Rules Documentation.
With almost 5 years of experience in the IT Industry, I’ve developed a strong foundation in working on complex projects, collaborating with cross-functional teams, and delivering exceptional results
My skills are the following:
Proficient in ServiceNow and Confluence
Proficient in Microsoft Office Tools, LibreOffice, Google Sheets/Docs, Chatgpt, and Canva
Proficient in
ASP.NET Core, C++, SQL, JCL/Cobol, AIX system and Windows Servers
Familiarity with IT Service Management practices
Application Modernization (e.g. Cloud Migration, Microsoft Azure, Shell Scripting, Boomi Integration)
Familiarity with project management methodologies such as Agile, Scrum, or Waterfall
Ability to work flexible hours
Ability to work collaboratively and prioritize tasks effectively
Critical thinking, analytical thinking, and problem-solving skills
Commitment to continuous learning
Good at organizing documents and keeping project records for reference and reporting purposes.
