I worked as a Front line agent. Answering inbound calls from various customers who are having issues with their products be it Software or hardware while also providing them with Great customer experience. Also have experience with upselling.
I also worked as a Floor Support for Agents answering calls. One of my responsibilities were answering queries and directions from Front line agents for them to be able to resolve the customer’s issue. Also answering supervisory calls and processing Escalation requests.
I also have experience with off-shore recruiting. We were provided a number of Job orders from the company and We are responsible for Sourcing from different Job portals and handling initial interviews to Capable candidates point to point.
