Practical and versatile BPO employee with 6 years of experience working in the BPO industry. I worked as an agent for 1 year, 2 years as a subject matter expert and 2 years as a Team Leader and 1 year as a Senior Team Leader. Professional history includes customer service, and technical support levels 1 and 2 with strong communication skills (verbal and written). I have basic knowledge of Customer relationship management (CRM) systems. I have a decent Microsoft Office knowledge and I have a very strong Leadership skill.
I also have experience in Legal Law specifically on Premise Cases. I worked as an Intake Specialist for a US Lawfirm for 1 year. As an intake specialist, I contact clients and gather their information and i----------- details. I also did defendant research, send letters of representation, send spoliation letters and other documents relevant to our client's case.
I work fast and I respect deadlines and I can offer a concise and clear presenting of any documents asked by a client. My main goal is to satisfy and meet your needs with my work. Thank you, and I look forward to working with you!
Verified
