Dedicated and empathetic Customer Service professional with strong expertise in live chat support, email communication, and client relationship management. Skilled in resolving customer inquiries efficiently while delivering a positive brand experience. Proficient in using CRM platforms (e.g., Salesforce, Zendesk, Intercom) to handle high volumes of support tickets with accuracy and professionalism. Known for clear written communication, active listening, and a solutions-focused mindset, and committed to maintaining high customer satisfaction (CSAT) scores and exceeding service level expectations.
