Detail-driven operations professional transitioning from 15+ years in enterprise IT service delivery into freight and
logistics virtual assistance. Background spans SLA/KPI monitoring, i----------- and root-cause analysis, stakeholder
communication, and governance-heavy documentation for global enterprise clients — the same discipline that keeps
freight moving: accurate status updates, clean paperwork, and calm, professional communication with carriers,
shippers, and dispatchers under time pressure. Currently completing a Freight VA training program with
----------- to build hands-on fluency in load boards, dispatch workflows, and carrier documentation on
top of an existing service-operations foundation.
