Customer Service Representative
• Documented and detailed calls and complaints using call center's CRM database.
• Resolved concerns with products or services to help with retention and drive sales.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Addressed customer account discrepancies and concerns.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Sought out extra training opportunities to enhance customer relationship management abilities.
Data Encoder
• Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
• Maintained daily production logs of activities and completed work.
• Prepared source data for computer entry by compiling and sorting information.
