have an experience with a BPO company for 14 months. I handled telco and travel accounts.
For the telco account, I assisted customers with their concerns regarding their bills, technical issues, sales of various products offered by the company, retention and others. For the travel account, any travel-related assistance that the customer required such as booking resorts and hotels, flights and car -----------anging of flights, hotel and car reservations were also part of the job and making sure that customers will have the best experience with their travel.
Both accounts required communication and problem-solving -----------'s important to understand the concerm and to make sure customers will get the best resolution to their problems. I am trained to manage my time, encourage customers, emphatize with them and deescalate situations with irate ones. I am good at working with a team or individually. I make sure to listen carefully so I can learn as fast as I can.
Working in a BPO company taught me skills that I know will be beneficial to the job I'm applying for.
