I am Bilingual, I can Speak, read and write in Japanese
I have more than 5 years of proven experience as a Technical Support Analyst , In depth understanding of diverse computer systems and networks and can work in a fast-paced environment
I can do basic to advanced computer troubleshooting. I have Good knowledge of internet security and data privacy principles.
And also has an Ability to think outside the box.
I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
I am able to work well under pressure and adhere to strict deadlines.
I'm passionate about my work and I know how to get the job done.
I am also a family oriented person and love to spend my free time to my wife and 2 daughters.
Strong in ITIL - I-----------/Change/Problem Management
Have an active engagement with users and build relationships at all levels of organization by ensuring timely resolution of issues and concerns and beat their
expectations.
Different tools I utilized and number of years of using ----------- rviceNow - more than 5 years
Salesforce - 7 years
Zendesk - 1 year
Microsoft Exchange Office 0365 - more than 5 years
VDI Citrix and VMWare - more than 5 years
VPN: Cisco AnyConnect, Global Protect and Zscaler - more than 5 years
Anti-virus Software: Symantec, Kaspersky and Crowdstrike - more than 5 years
Active Directory, SCCM or Software Center, Sailpoint, Cyberark - more than 5 years
Multi-Factor Authentication or MFA (OKTA Verify, Microsoft Authenticator, Google Authenticator ) - more than 5 years
Microsoft Azure - more than 5 years
Remote tools: Goto Assist, LogMeIn, Microsoft Teams, Skype - more than 5 years
IT Asset Management - more than 5 years
