Hi, My name is -----------, I’ve had more than 10 years of experience in various customer-facing roles, which has provided me with the opportunity to use my English language skills daily.
My work experience in Boracay has taught me how to respect different cultures and how to engage effectively with customers from many diverse countries around the world. My experience as a marketing consultant has also taught me the importance of patience, efficiency, and time management.
I am a responsible and reliable worker who always gives her best, is punctual, and is motivated by challenges and recognition.
I have strong integrity and take pride in my achievements and will consistently strive to do better by displaying hard work and a willingness to learn. I believe my past work experiences have already equipped me with some of the critical requirements suited to be successful for this role and I am ready to take on a new challenge.
Below are the areas of my expertise:
• Customer Service (Phone, Email and Chat)
• Technical Support (Phone, Email and Chat)
• Google Apps: Gmail, Google Sheets, Google Docs and Google Forms
• MS Office Suite: Word and Excel
• Zendesk
• Talkdesk
• Freshdesk
• Amazon
• Internet Research
• Data Entry
• Lead Generation
• Slack
• Lark
I have vast experience using various platforms such as Zendesk, Talkdesk, Freshdesk, and other CRM's. Mainly, the task is responding to emails, chats, and inbound calls.
Accounts handled: • Amazon • Instacart • Fingerhut • Comcast • Dish • OrbyTV • Lyft
The task that I am familiar with is product specifications, order inquiry, complaints, and order fulfillment. payments/refunds/returns, online account management, login issues, basic troubleshooting, bill queries, credits/coupons/promotions, and proper documentation on each and every customer interaction.
Verified
