I pride myself of my customer service skills for more than 10 years, providing solution to the customer's concern in a timely manner considering their experience and satisfaction to the service I have provided to them.
I also consider my leadership skills as one of my strength. During my time as the RnR (rewards & recognition) POC, I was able to establish activities that would motivate agents to strive more & perform well on their scorecards/metrics. And as an Engagement POC, I was able to successfully facilitate events that contributed to the success of the program.
I am also a people person, I find it easy to connect with almost anyone, and I often know how to empathize with others in an appropriate way.
Verified
