Resourceful and detail-oriented professional with over a year of experience in the BPO industry, specializing in technical support, chat support, and client care. Demonstrated ability to troubleshoot operating system issues, manage inbound and outbound communications, and perform administrative tasks in fast-paced environments. Proficient in appointment scheduling, prescription handling, and coordinating with patients and healthcare providers to ensure high-quality service. Experienced at balancing high analytical thinking with empathetic customer service, supported by a strong foundation in communication, problem-solving, and organizational efficiency.
