Results-driven E-commerce Operations and Supply Chain Specialist with 5+ years of hands-on experience managing Shopify dropshipping stores in the US fashion market. Proven expertise in end-to-end backend operations including order fulfillment, supplier coordination, inventory management, customer support escalation, and financial tracking.
Experienced in working with multiple suppliers such as CJ Dropshipping, Dayone, Dropnext, and HST, ensuring smooth communication, fast issue resolution, and accurate order processing. Strong ability to manage high SKU fashion stores with attention to detail in variants, stock levels, and product accuracy.
Skilled in identifying and resolving order issues such as delays, missing items, incorrect variants, and fulfillment errors while proactively preventing chargebacks and refunds. Strong background in backend operations, including customer service management and finance tasks such as COGS tracking, margin monitoring, and supplier price negotiation to maximize profitability.
Highly organized and structured in workflow management, with advanced use of Google Sheets for tracking orders, supplier performance, and operational reporting. Known for taking ownership, prioritizing tasks effectively, and maintaining performance under fast-paced, high-volume environments.
Strong communicator with a proactive, solution-driven mindset and the ability to work independently or lead backend/support teams. Focused on improving systems, increasing efficiency, and ensuring smooth daily operations across all business functions.
