Duties in my previous companies included, billing assistance, basic troubleshooting, up-selling, intakes/cold calling, chat, email replies and setting up meetings for the client. Create follow-up emails based on information provided. Record information collected. Perform prospect research. Create email drafts. During my tenure I was promoted to floor support, assistants to newbies, team lead and quality analyst. I also monitored calls and evaluated them, and conducted talks to agents on how to improve their customer service skills.
