I am an experienced BPO professional with almost 8 years in the industry, specializing in operations management, client relations, and strategic planning. My journey began as a Customer Service Representative, where I honed my communication skills for 2 years. I then advanced to Product Trainer for 3 years, launching accounts in food delivery, telco, and healthcare. For the past 2 years, I’ve managed teams and projects as a Team Manager and Reporting Analyst, before stepping into my current role as Operations Manager.
Core Skills:
Client Management & Strategic Planning
Operations & Special Projects Oversight
Data Analysis & Reporting (Excel, PowerPoint, Google Workspace)
CRM Tools: Salesforce, Maestro, Citrix
Call Center Tools: Qfiniti, Nexidia
Training & Coaching for Performance Growth
Basic Canva Editing for branding and visual assets
What I Offer:
Clear, actionable performance reports and glidepaths
Team coaching and training programs
Account launches and operational setup
Client-focused solutions with measurable impact
Tools & Platforms:
MS Office Suite (Excel, PowerPoint), Google Workspace, Salesforce, Maestro, Citrix CRM, Qfiniti, Nexidia, Canva
Verified
